AI Agents Still Don't See Almaty Businesses

Ooon.ai, a booking platform for salons and clinics, spent 36 days tracking how ChatGPT and Gemini answer questions like “where to get an ultrasound” or “find a dentist in Almaty.” The researchers cared less about whether an answer appeared and more about which sites got cited — and whether any Kazakhstani business showed up at all, rather than just directory listings.

The pattern reveals how the new search logic works: AI assistants pull sources from the web and tend to favor directories, whose data is structured and easy to parse, while a single clinic's or salon's own site often isn't built for machine reading. When people searched manually, this gap barely mattered, but once an AI picks the source on a customer's behalf, a business with messy or missing data risks disappearing before anyone ever finds it.

Ask ChatGPT or Gemini what they say about your industry and city, and see whether your website — or even your company name — shows up in the answer. Update your listings everywhere and on your own site with accurate address, hours, and services, since both directories and AI models trust structured data far more than a polished design. The same blind spot appears inside companies: scattered data means no one sees the full picture. In 1Cifer, each role's agent answers using data from every system at once — CRM, accounting, banking.