A passenger won almost 2.3 million tenge from an airline with documents drafted by ChatGPT

A man in Kazakhstan won a dispute with an airline worth almost 2.3 million tenge, and his main assistant was ChatGPT: the model helped him understand passenger rights and formalize his claims correctly. That road used to mean lawyer's fees and months of correspondence — now the entry threshold for defending your rights has dropped to a chatbot subscription.

For companies this is the new reality of claims handling: a customer no longer backs off after the first boilerplate refusal. They arrive with precise references to regulations, properly drafted documents and the resolve to go all the way — and courts grant such claims.

Businesses in Kazakhstan should draw two conclusions. First, dismissive form replies have become expensive — a legally savvy customer turns a weak response into a lost case, so complaint-handling processes deserve a cleanup. Second, the same tool works in your favor: AI speeds up drafting contracts, claims to suppliers and responses to inquiries, as long as a human lawyer checks the final version.